Troubleshoot Audio and Video in Skype for Business |
Posted: August 21, 2018 |
Skype is doing a great job by connecting the people with each other with its quality chat, voice call, video calls and group conversation features. It enables you to keep the conversation going without worrying about the expensive phone bills and talk time validity. All you need is to have a stable internet connection. But sometimes users report the drag in the audio or video quality or other issues with webcam or speaker. So here we have gathered some effective ways to troubleshoot the audio and video issues with Skype For Business. Video issues: If the other user is not able to see the video properly, you can troubleshoot it by adjusting the settings of your Skype business account.
If you have attached a new camera instead of the inbuilt camera, check the connection and make sure it is turned on. If it’s connected with USB port, make sure it’s properly connected. Remove other connected USB ports which can intrude with the functioning of your camera. Also, you can contact Skype Help and Support for an on-point solution.
For the external camera, make sure it is installed properly and enabled in the Device manager. This is how you check the Device Manager:
Check the Camera Privacy Settings: The privacy settings may prevent your camera to work with your device. So, one can check the privacy settings of your Camera and remove physical privacy shutter if enabled. Audio issues: If you are not able to hear the user on the other end or vice versa, you need to reset the audio settings on your device. Select the right audio device:
Try to make a test call:
If you are still facing a problem with audio or video quality, you can simply reach the team of technicians via Skype Customer Care. Read More Blog: https://www.callsupportnumber.net/how-to-fix-common-problems-with-skype/
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